Terms of Service

Last updated: 18 August 2026

Welcome to Veloura. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Veloura

Veloura operates an online retail store offering a selection of products sourced and supplied through our fulfilment partners.

Our contact email is:

velouracustomersupport@gmail.com

2. Use of Our Website

You agree to use the Veloura website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the operation or security of our website.

• Copy, reproduce or use our branding, images, content or other materials without permission.

• Provide false or misleading information when placing an order.

We reserve the right to refuse service, cancel orders or restrict access to our website where we reasonably believe that our terms have been violated or fraudulent activity has occurred.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, colours and appearances may vary slightly depending on your device, screen settings, lighting and photography.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time without prior notice.

Product availability may change without notice.

4. Prices and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may be changed at any time without prior notice. Any price change will not affect an order that has already been accepted and confirmed, except where correction is required because of an obvious pricing or technical error.

Payment must be successfully received before an order can be processed.

We currently accept the payment methods displayed during checkout.

5. Orders

When you place an order with Veloura, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order where reasonably necessary, including situations involving:

• Product availability issues

• Incorrect pricing or product information

• Suspected fraudulent or unauthorised transactions

• Shipping restrictions

• Technical errors

• Circumstances beyond our reasonable control

If we cancel an order after payment has been received, an applicable refund will be issued.

6. Shipping and Delivery

Orders may be fulfilled and shipped by third-party fulfilment or supplier partners.

Delivery times are estimates and may vary depending on the destination, shipping method, supplier processing times, customs procedures, carrier delays and other circumstances outside our reasonable control.

Veloura is not responsible for delays caused by circumstances beyond our reasonable control, although we will make reasonable efforts to assist customers with delayed orders.

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect address is provided, additional shipping costs may apply where a shipment needs to be redirected or resent.

International orders may be subject to customs duties, taxes or other import charges imposed by the destination country. Where applicable, these charges may be the responsibility of the customer.

7. Returns and Refunds

Our Refund & Returns Policy forms part of these Terms of Service.

Please review our Refund & Returns Policy before making a purchase.

Nothing in our returns policy is intended to remove or restrict consumer rights that cannot legally be excluded under applicable law.

8. Third-Party Suppliers and Services

Veloura may use third-party suppliers, fulfilment providers, payment processors, shipping companies and other service providers to operate our business and fulfil orders.

These third parties may process or handle certain information necessary to provide their services.

While we select our service providers with reasonable care, we are not responsible for delays or failures caused by third parties beyond our reasonable control.

9. Intellectual Property

All content appearing on the Veloura website, including but not limited to our logo, brand name, text, graphics, photographs, designs, product descriptions and website materials, belongs to Veloura or is used with appropriate permission.

You may not reproduce, distribute, modify, copy, sell or commercially exploit our content without our prior written permission.

Veloura, our logo and associated branding may not be used without permission.

10. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may temporarily suspend, modify or discontinue parts of the website where necessary for maintenance, updates, security or other operational reasons.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Veloura will not be responsible for losses arising from circumstances outside our reasonable control, including delays caused by shipping carriers, customs, third-party suppliers, payment providers, internet disruptions or other external events.

Nothing in these Terms of Service limits or excludes any liability or consumer rights that cannot legally be limited or excluded under applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to process orders, provide customer support, process payments, arrange delivery and operate our website.

We will handle personal information in accordance with applicable privacy and data-protection laws.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.

The updated version will be posted on this page with the revised “Last updated” date.

Your continued use of our website after changes have been posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

14. Governing Law

These Terms of Service are governed by the applicable laws of the jurisdiction in which Veloura operates, subject to any mandatory consumer protection laws that apply to your purchase or location.

Nothing in these Terms is intended to prevent you from exercising consumer rights that cannot legally be excluded.

15. Contact Us

If you have any questions regarding these Terms of Service, your order, our products or our policies, please contact us:

Veloura Customer Support
Email: velouracustomersupport@gmail.com

We will make reasonable efforts to respond to customer enquiries as soon as possible.

Veloura
Elevate Your Everyday