Shipping policy
Shipping Policy
Last updated: 23 August 2026
Thank you for shopping with Essentia. Please read our Shipping Policy carefully before placing your order.
1. Order Processing
Orders are processed once full payment has been successfully received. Processing times may vary depending on product availability and our fulfilment partners.
We do not process or dispatch orders on public holidays.
You will receive a confirmation email once your order has been placed. Where tracking is available, shipping details will be provided once your order has been dispatched.
2. Shipping Destinations
We currently ship within South Africa and to selected international destinations.
Shipping availability and rates are displayed at checkout based on your delivery address.
3. Delivery Times
Delivery times are estimates only and are not guaranteed. They may vary depending on:
- Your location and delivery address
- The shipping method selected at checkout
- Supplier and fulfilment partner processing times
- Public holidays and peak periods
- Circumstances outside our reasonable control, such as carrier delays or customs procedures
Estimated delivery times will be displayed at checkout where available.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight and the shipping method selected.
Free shipping promotions, where offered, will be applied automatically or via a discount code as specified.
5. International Shipping
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
Essentia has no control over customs processes and is not responsible for delays caused by customs clearance.
6. Tracking Your Order
Where tracking is available, you will receive tracking information once your order has been dispatched. Please allow some time for tracking information to update after dispatch.
If you have not received tracking details within a reasonable time after your order confirmation, please contact us at essentiabloom@outlook.com.
7. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout. Essentia is not responsible for orders delayed or undelivered due to incorrect addresses provided by the customer.
If a shipment is returned to us due to an incorrect address, additional shipping costs may apply to resend the order.
8. Lost or Delayed Shipments
If your order appears to be significantly delayed or lost in transit, please contact us at essentiabloom@outlook.com and we will make reasonable efforts to assist you.
Please note that once an order has been dispatched, delivery is handled by third-party carriers and fulfilment partners outside our direct control.
Shipping Policy
South Africa — 15–30 business days | Free shipping on orders over [X] ZAR
United States — 10–15 business days | Free shipping on orders over [X] USD
United Kingdom — 10–15 business days | Free shipping on orders over [X] GBP
All other countries — 15–30 business days
Orders are processed within 1–3 business days. Tracking information will be emailed once your order ships. Delivery times are estimates and may vary due to customs or carrier delays.
9. Contact Us
For any shipping-related queries, please contact:
Essentia Customer Support Email: essentiabloom@outlook.com
We will do our best to respond to all enquiries as soon as possible.
Essentia
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